At the counter
How we help at this stage
Stuck at the counter? Call us now. Our agent will work through it with you and find your next best option, so you can get on the road.
Free call. We answer 24/7, every day of the year.
Or leave your number and we'll call you back.
Help for this stage
- Card declined at the counter
- No car at the counter
- License refused at the counter
- Under 25: refused or charged extra
- Online check-in and skipping the counter
What usually goes wrong at this stage?
- The deposit hold is bigger than the money on the card.
- No car in your class, or no car at all, when you get there.
- Extra cover pushed hard that you may not need.
Questions people ask
What can I do if my card is declined at the rental counter?
It's usually the deposit hold, not your bank. Another card in your name, a different branch or a different company can work. Call us while you're there.
What if the counter has no car for me?
Ask what they can offer at the same price, and whether a sister company nearby has cars. Call us and we'll look with you.
Do I have to buy the counter's cover?
No. You can decline it if your own insurance or card covers you. Check before you travel.
What happens when you call
Leave your name and number
That's all we need to start.
A real person calls you back
During our hours, 24/7, every day of the year. They stay with you until it's sorted.
We find you a way forward
And explain it in plain words.
You see everything in writing before you pay a cent
Nothing is charged until you say yes.
Next stage: On the road.
OneCall Rental is an independent service and is not affiliated with any rental company or travel site.
Where are the rental cars at my airport?
Pickup, return and local tips for the busiest airports:
- Atlanta
- Los Angeles
- Chicago O'Hare
- Dallas Fort Worth
- Denver
- Orlando
- Las Vegas
- Miami
- New York JFK
- San Francisco
- Seattle
- Boston
Arriving by train? See the city, station and port finder. All airports: airport finder.
Pickup, drop-off, and everything in between. You've always got someone.
Stuck at the counter? Call us now
Your agent works through it with you while you're still there and finds your next best option, so you can get on the road.
Free call. We answer 24/7, every day of the year.
Last updated 25 October 2026.