Help with a car rental booked through a credit card travel portal
Independent help. OneCall Rental is not your card's travel portal and is not part of your card's travel portal. We can't see your your card's travel portal account, but we can help you deal with them.
Changing it, cancelling it, or sorting out a problem with a rental car you booked on your card's travel portal. One agent works through it with you, start to finish.
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Key takeaways
- Changes and cancellations usually go through the card's travel portal, not the rental counter.
- Chase says rental car bookings often allow free cancellation up to pickup, but prepaid rates may be non-refundable.
- Card rental cover usually needs the whole rental on that card and the counter's waiver declined.
How these bookings usually work
The portal holds the booking
Changes and cancellations usually go through the card's travel portal, and changes are often a cancel and rebook.
Fees depend on the rate you chose
Refundable rates can usually be cancelled and rebooked. Others may carry cancellation or change fees.
Your card's rental cover has conditions
Card collision cover usually applies only if the whole rental is paid on that card and the counter's waiver is declined. Only your card issuer can confirm it.
Every booking has its own terms. Your agent checks yours before anything is changed.
Can I cancel a rental car booked through Chase Travel or another card portal?
Often, for pay-at-pickup rates. Chase says rental car bookings often have lenient cancellation policies, sometimes with free cancellation up to pickup, while prepaid rates might be non-refundable or carry a cancellation fee. Other card portals work in a similar way, but the rate you chose decides it.
Paid with points? Check two things
- The deposit: the counter still takes a deposit hold on a card in the renter's own name, even if points paid for the rental.
- Your card's rental cover: most cards require the rental to be paid with the card. Ask your card issuer whether paying with points counts before you decline the counter's waiver. See card cover, card by card.
What should I say when I call the portal?
- "My booking reference is … Is this rate prepaid or pay at pickup?"
- "If I cancel, does the money or the points come back, and when?"
- "Who should I call if the counter refuses the rental: you or the rental company?"
What your agent does
- Works out who controls your booking and what their terms say
- Tells you what a change or cancellation should cost before you commit
- Tells you exactly who to contact and what to ask for
- Follows up with you until it's confirmed
Questions people ask
Do I contact your card's travel portal or the rental company?
It depends on what you need. Prepaid amounts and changes usually go through whoever took your money; counter charges go through the rental company. Your agent tells you which, for your booking.
What do I need for the call?
Just your phone. If you have your booking confirmation email nearby, that helps, but you don't need it to request the call.
Can I cancel a rental car booked through Chase Travel?
Chase says rental car bookings often allow free cancellation up to pickup, but prepaid rates might be non-refundable or carry a fee. Check your booking's rate type.
Do I still need a credit card at the counter if I paid with points?
Usually yes. The counter takes a deposit hold on a card in the renter's own name, whatever paid for the rental.
OneCall Rental is independent and is not affiliated with or endorsed by the card issuer or its travel portal. To contact the card issuer or its travel portal directly, use the details on the card issuer or its travel portal's official website.
Pickup, drop-off, and everything in between. You've always got someone.
Booked already? Let's check it together
Your agent goes through your reservation with you, catches any mistakes, and walks you through changing or cancelling, so nothing surprises you at pickup.
Free call. We answer 24/7, every day of the year.