A problem during your rental, or a charge after it
Something's gone wrong at the counter, on the road, or on your card statement after you've handed the keys back. Your agent picks it up with you.
Free call. We answer 24/7, every day of the year.
Or leave your number and we'll call you back.
During your rental
No car, or the wrong car
If the class you booked isn't there, you're usually owed a free upgrade, not a paid one.
A breakdown
Use the rental company's roadside number on the key tag or agreement. A tow you arrange yourself usually isn't reimbursed.
Keeping the car longer
Extend before your return time. Keeping it without arranging it can be charged at a much higher rate.
An accident
Get a police report, take photos, collect the other driver's details, and tell the rental company within 24 hours.
After you've returned the car
Damage claims
A damage bill is usually several charges stacked together. Each one can be questioned on its own.
Fuel charges
A fuel receipt from a station near the return location and a photo of the gauge are your best evidence.
Tolls and admin fees
A small toll can arrive weeks later with daily convenience fees on top.
A hold that won't drop off
The rental company releases it, but your bank decides how fast the money reappears.
More help: charged after you returned the car, damage claims, toll fees by company, fuel charged after filling up, cleaning or smoking fees, and a prepaid refund stuck between two companies. On the road: changing your car, extending and breakdowns or accidents.
Act quickly on charges
Card disputes have deadlines. In the US you generally need to dispute in writing within 60 days of the statement that first showed the charge. Keep your rental agreement, final receipt, and any photos from pickup and return.
OneCall Rental is an independent service and is not affiliated with any rental company or travel site.
Pickup, drop-off, and everything in between. You've always got someone.
Get help with it now
Leave your name and number. One agent calls you back and stays with it until it's done.
Free call. We answer 24/7, every day of the year.
Last updated 25 October 2026.