How our pricing works

The rental itself

The price of the car is set by the rental company or the site you book through, not by us. What we do is compare full totals, fees included, rather than daily rates, and look for the discounts and member codes you already qualify for.

Our help

A lot of what we do is free: explaining your booking, your options, and what to ask for. When your case needs real work from us, your agent tells you the full fee on the call before anything starts. You say yes or no. Nothing is charged unless you agree.

Can I have my own agent?

Yes. Agent plans are paid per rental, not per month, and packs never expire.

Plan	Price
One rental	$25
10-rental pack	$199
20-rental pack	$399

Your own OneCall agent for as long as your pack lasts. If your agent is ever unavailable, their supervisor, who has your full history, steps in, so you never start from scratch.

You can add a plan when you start a new rental, or ask on any call. The plan is our help; the rental itself is still priced by the rental company.

What's free?

• The call itself, and listening to the whole story.
• Explaining your booking, your options and what to ask for.
• Telling you who to contact, the rental company, the booking site or your card company, and what to say.
• Everything on this website.

What does a paid case look like?

Paid help is for cases that need real work over days or weeks, such as chasing a refund stuck between a booking site and a rental company, or putting together the evidence and timeline for a disputed charge. Your agent tells you the full fee on the call, before anything starts, and you decide.

Will you tell me if I don't need to pay you?

Yes. If what you need is something you can sort out yourself with one call or one email, we'll tell you who to contact and what to say.

How does OneCall Rental make money?

In three ways, and we tell you which one applies before anything happens:

• Agent plans and paid cases. If you choose your own agent or a paid case, you pay us the price agreed on the call. Nothing is charged without your yes.
• Affiliate commissions. Some links to booking partners, such as Discover Cars, are affiliate links. If you book through one, the partner may pay us a commission. Your price stays the same, and we label these links where they appear.
• Never for steering you. No rental company pays us to send you their way, and a commission never decides which option your agent suggests.

Do rental companies pay you?

No. We're independent and not paid by any rental company or booking site. The only exception is our affiliate link with Discover Cars, which appears only on our compare prices page and is disclosed there.

How do you take payment?

Nothing is paid on this website. Your agent takes payment on the call through our payment provider. We only take payment details once you've agreed, and we never keep them. We'll never ask for your card PIN or your banking passwords.

Questions people ask

Do agent packs expire?

No. A 10-rental or 20-rental pack lasts until you've used every rental in it.

Is the callback free?

Yes. The call and the advice on it are free.

Do you charge a booking fee on top of the rental?

No. The rental price is set by the rental company or the site you book through. If your case needs paid help from us, you hear the fee first and nothing is charged unless you agree.

Can you get me a discount?

We look for the discounts and memberships you already qualify for, such as AAA, AARP, USAA or a military rate. See how to pay less for a rental car.

OneCall Rental is an independent service and is not affiliated with any rental company or travel site.