Can you change your rental car during the rental?
The short answer
Usually yes, but it depends on why and where. A car with a fault or a warning light should be exchanged at no extra cost; a change because you want a different size may mean a new rate. Hertz says to go to the front desk of the location where you picked the car up, and most companies work the same way.
Current rental
Change my current rental
If this is you right now
Two days into your trip, a warning light comes on, or the car is simply too small for the luggage. You're nowhere near the airport you rented from, and you don't know whether swapping it will cost you.
How do I swap my rental car?
- Faulty car or warning light: call the roadside line on your rental agreement first. Don't keep driving a car that isn't safe.
- Near the pickup location: take the car back to the counter. Hertz says to go to the front desk where you picked it up.
- Far from the pickup location: another branch of the same company may be able to exchange it, but not every branch carries the same cars.
- Different size or type: the counter may treat it as a new booking at a new rate. Ask for the price before you agree.
Will changing my rental car cost extra?
A replacement for a faulty car shouldn't cost you more. Moving to a bigger class usually does, and some companies apply the current rate rather than your original one. Before you hand over the keys, check the new agreement shows the same dates, drivers and return location, and photograph the new car.
Booked through a travel site and need a different car? Leave your number and we'll check it for your booking.
Things to check when you swap
- Your toll and fuel options carry over, or are set up again, on the new car.
- Tolls and charges are matched to the right car and the right dates.
- The old car's return is recorded with the time and fuel level, so you're not billed for it later.
Questions people ask
Can I exchange my rental car for a different one?
Usually, yes. Hertz says to go to the front desk of the location where you picked up the car. A faulty car should be replaced at no extra cost; a change of size may mean a new rate.
Can I change my Alamo car during the rental?
Go back to the Alamo counter, or contact Alamo if you're away from the pickup location. If the car has a fault, use the roadside line on your agreement first. We can check the options for your booking.
What if my rental car breaks down far from the airport?
Call the roadside line on your rental agreement. They arrange help and, if needed, a replacement car. See our breakdown and accident guide.
Related help
- Breakdown or accident in a rental car
- Extending a rental car
- Rental car toll fees, company by company
- No car at the counter
OneCall Rental is an independent service and is not affiliated with any rental company or travel site.
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