One call, and we've got your back.
Car rental help in the US and Canada, from a real person
Stuck at the counter? Call now, a real person answers.Call 1-877-824-3680New rental
Find your rental car
Already booked
Help with your rental
Free call. We answer 24/7, every day of the year.
We help with bookings from these companies
- Enterprise
- Hertz
- Avis
- Budget
- National
- Alamo
- Dollar
- Thrifty
- Policies checked on each company's own website, October 2026
- A real person calls you back within 30 minutes
OneCall Rental is independent and not affiliated with these companies.
Where are you in your rental?
Pick your stage. Each one has its own help, and the same agent covers them all.
Step 1
Before you book
Planning a trip? Tell us where and when, and our agent will help you compare your options and spot the fees most people miss. You'll know what you're paying before you book.
- Book a new rental with an agent
- Pay less: memberships, military and card cover
- Rental car fees explained
- What you need to rent a car
Step 2
Booked already
Booked already? Our agent will check your reservation with you, catch any mistakes, and walk you through changing or cancelling, so nothing surprises you at pickup.
- Existing booking
- Picking up a car someone else booked
- Flight delayed, pickup time wrong
- Booked through Expedia
Step 3
At the counter
Stuck at the counter? Call us now. Our agent will work through it with you and find your next best option, so you can get on the road.
- Card declined at the counter
- No car at the counter
- Under 25: refused or charged extra
- License refused at the counter
Step 4
On the road
Need to extend, swap the car or deal with a breakdown? Our agent will tell you what to do next and what it should cost.
- Extending a rental car
- Changing your car during a rental
- Breakdown or accident in a rental car
- Rental car toll fees, company by company
Step 5
After you return
Charged after you returned the car? Our agent will help you understand the charge, gather your evidence and challenge it the right way.
- Help with a charge after return
- Deposit hold not released
- Damage claim after you returned the car
- Charged an extra day for a late return
More about how we help
What we help withBefore you book, while you're driving, or weeks after you've handed the keys back.
Booking a new rental
Tell us where and when. We compare options across rental companies, point out the fees that catch people out, and walk you through booking the right car.
Get help with thisChanging a booking
New dates, a different pickup location, another driver, a bigger car. We work out what the change involves and what it should cost, then see it through with you.
Get help with thisCancelling a booking
We check the cancellation terms on your booking, help you cancel through the right channel, and make sure you're left with a confirmation.
Get help with this
During and after your rental
A problem right now
Car gone, card declined at the counter, flight delayed, stranded mid-trip. A real person picks it up with you and stays until you're moving.
Get help with thisA charge after you return the car
An unexpected fee, a fuel charge or a damage claim. We help you understand it and put your case together.
Get help with this
Wherever you bookedRental company, travel site, warehouse club or card portal. Same agent.
Directly with a rental company, through a travel site, a warehouse club or your credit card's travel portal. Same number, same agent.
Rental companies
Travel sites and portals
How it worksTell us what you need, your agent calls, and stays on it until it's done.
Tell us what you need
Use one of the two boxes at the top, or call. Nothing to look up first.
Your agent calls you
The person who calls you is the person who handles your case. You never repeat yourself to someone new.
We stay on it until it's done
We tell you what's happening at each step and follow up until your booking is right or your problem is resolved.
A person, not a phone menuOne real person listens once and keeps your case.
No bots, no press-1-for-this. When you ask for a callback, a real person rings you back, listens to the whole story once, and stays with your case until it's sorted.
Stuck at the counter or staring at a charge you don't understand, you'll be talking to someone whose job is to take it off your hands.
How we handle pricesThe call is free. You hear any price before you pay.
Prices are set by the rental companies and can change. Our job isn't to own the price, it's to find you the best available one, explain exactly what you're paying for, and stay with you until it's sorted. Where we can get you a better deal, we will.
How we protect youWe never keep card details and nothing changes without your yes.
We guard what matters
We only take payment details once you've agreed, and we never keep them. We'll never ask for your card PIN or your banking passwords.
We're always clear who we are
We're OneCall Rental, an independent service. We never present ourselves as a rental company or a travel site.
Nothing happens without your say-so
No booking is made, changed or cancelled unless you've agreed to it first.
Pickup, drop-off, and everything in between. You've always got someone.
Talk to a real person now
We're an independent service: not the rental company, not the site you booked through. We pick up and stay with you until it's fixed.
Free call. We answer 24/7, every day of the year.