Privacy policy

What we collect

When you request a callback, we collect your name, phone number and the page you sent it from. When we speak, we note the booking details and information you choose to give us so we can handle your request. If you send feedback about an agent, we collect your name, your contact details and what you tell us, so we can look into it and reply.

Payment details

If you agree to pay for our help or a booking, we take the card details needed to process that payment, only after you've agreed. We don't store card details after the payment is processed. We never ask for your card PIN or your banking or account passwords.

How we use it

Only to handle your request, follow up on it, and improve our service. We don't sell your information, and we don't send you marketing unless you ask us to.

Who processes it

Our website host processes callback requests on our behalf. Our phone and email providers carry our calls and messages. If you ask us to, we may share booking details with a rental company or booking site to resolve your request.

How long we keep it

For as long as we need it to handle your request, and up to 24 months after it's closed, unless the law requires us to keep it longer.

Your choices

You can ask to see, correct or delete your information, or ask us to stop contacting you, by emailing rentalinfodesk@onecallrental.com.